My animosity carried over the cashier where I was purchasing a $600 electric piano and simply did not want any more of their protection plan etc. I finally got nasty enough to have them agree to ship them to me, which I suggested originally and they would not listen to. The final straw came last week in Douglasville, GA where I waited for telephones I had ordered and was told to pick up, but were not in the store. In Henderson, NV, my wife and I attempted to purchase a digital camera for her vacation in 2002 and we were besieged by a crstal meth queen, who simply would not sut her speeding mouth, and the supervisor retorted "oh well". I have experienced poor customer service at Best Buy in Torrance, CA in 1998 where I was told to go F2#K myself when I asked a question about a computer because this little twit was unhappy about a decision his boss had just made. If I need you, I'll come get you!!!! BTW: Good job on FP 2003 in 24 hrs. I *Wish* they would leave me alone to shop in peace and go answer the phones. The mutants who work at my local Best Buy won't give you 2 seconds to peruse the aisles before they jump all over you. That's such a crappy standard of customer service it makes online merchants look good by comparison. Should the person on the floor be the only priority, though? I wouldn't buy something from a brick-and-mortar store I couldn't call on the phone. Good for them: the customer who is in the store ready to spend money is, and should be, the primary priority of shop-floor staff. Haughey: "I called this number a month ago and spoke with someone on the floor."īest Buy: "Well, that's not really fair to the people that walked into the store." Best Buy, worst customer serviceIf you try to call a local Best Buy now, you'll get a national call center that refuses to redirect the call to the store because it wouldn't be fair to other customers, according to Matt Haughey:īest Buy: "Well, sir, our employees are very busy this time of year and can't answer phones."
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